Bestpractical Rt by bestpractical

Request Tracker, an enterprise-grade issue tracking system

perlticketing-systemcustomer-supportsupport-toolssupportissue-trackerissue-managementissue-tracking-systemhelpdeskhelpdesk-ticketingticket-managementproject-management
Verdict 66/100 health $4.13/mo cheapest, hetzner 4/5 setup difficulty Last release 7 months ago

Self-host Bestpractical Rt on hetzner CAX11 for $4.13/mo.

Health score
66 /100
6-dim composite
Self-hosts from
$4.13 /mo
hetzner · CAX11
Difficulty
4 /5
OAuth / SMTP needed
GitHub stars
1.1k
287 forks

About Bestpractical Rt

From the project's README at github.com/bestpractical/rt. Lightly cleaned for readability; for the full source see the upstream repo.

RT is an open source, enterprise-grade issue and ticket tracking system.

Release Notes · Community Forum · Public Wiki · Blog · Hosting & Support

RT allows organizations to keep track of what needs to get done, who is working on which tasks, what's already been done, and when tasks were (or weren't) completed.

RT doesn't cost anything to use, no matter how much you use it; it is freely available under the terms of Ve

Health score breakdown

6-dimension composite. See methodology for formula and weights.

activity
93
maturity
85
community
55
security
85
sustainability
53
adoption
29

Adoption signals

Real-world usage data, pulled from each registry. The bigger the numbers, the more battle-tested the project.

SignalValueSource
GitHub stars 1.1k github.com/bestpractical/rt
GitHub forks 287 github.com/bestpractical/rt

Release & maintenance

Is this project actively maintained, or about to die? Check the recency of last commit and last release.

Project age16.8 yearssince Jul 2009
Last commit6 days agoMay 1, 2026
Releases shipped82last: 7 months ago
Security policySECURITY.mddeclared by maintainers

Self-hosting cost across providers

Detected requirements: 4GB RAM, 40GB disk minimum. Cheapest plan per provider that meets the requirement.

ProviderPlanSpecsMonthly
hetzner CAX11 2c · 4GB · 40GB $4.13 USD Deploy →
vultr VC2 1c · 1GB · 25GB $5 USD Deploy →
linode Nanode 1GB 1c · 1GB · 25GB $5.12 USD Deploy →
digitalocean Basic Regular 1GB 1c · 1GB · 25GB $6 USD Deploy →

Security advisories

1 known advisories tracked via OSV.dev. Most recent: CVE-2021-38562.

What people say on Hacker News

Ready to self-host Bestpractical Rt?

Spin up a hetzner CAX11 (4GB RAM, 40GB disk) for $4.13/mo and follow the project's official install docs.

Data last refreshed May 7, 2026.

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Frequently asked questions

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