Welcome to Zammad by zammad
Zammad is a web based open source helpdesk/customer support system.
About Welcome to Zammad
From the project's README at github.com/zammad/zammad. Lightly cleaned for readability; for the full source see the upstream repo.
Are you juggling countless customer inquiries across multiple channels? Struggling to keep your support team on the same page? Or spending more time managing your helpdesk than delivering exceptional support to your customers?
Zammad is your Swiss Army knife - a web-based, open-source helpdesk and customer support platform packed with features to streamline customer communication across channels like email, chat, telephone and social media. The Software
The Zammad software is and will stay open source. It is licensed under the GNU AGPLv3. The source code is available on GitHub and owned by the Zammad Foundation, which is independent of commercial providers such as Zammad GmbH. The Company - Zammad GmbH
The development of Zammad is carried out by the amazing team of people at Zammad GmbH in collaboration with the community. We love to create open source software for you. If you want to ensure the Zammad software has a bright and sustainable future, consider becoming a Zammad customer!
Health score breakdown
6-dimension composite. See methodology for formula and weights.
Adoption signals
Real-world usage data, pulled from each registry. The bigger the numbers, the more battle-tested the project.
| Signal | Value | Source |
|---|---|---|
| GitHub stars | 5.6k | github.com/zammad/zammad |
| GitHub forks | 981 | github.com/zammad/zammad |
| Docker Hub pulls | 4164k | hub.docker.com / zammad |
Release & maintenance
Is this project actively maintained, or about to die? Check the recency of last commit and last release.
| Project age | 14.1 years | since Apr 2012 |
| Last commit | 3 days ago | May 4, 2026 |
| Security policy | SECURITY.md | declared by maintainers |
Self-hosting cost across providers
Detected requirements: 4GB RAM, 40GB disk minimum. Cheapest plan per provider that meets the requirement.
| Provider | Plan | Specs | Monthly | |
|---|---|---|---|---|
| hetzner | CAX11 | 2c · 4GB · 40GB | $4.13 USD | Deploy → |
| vultr | VC2 | 1c · 1GB · 25GB | $5 USD | Deploy → |
| linode | Nanode 1GB | 1c · 1GB · 25GB | $5.12 USD | Deploy → |
| digitalocean | Basic Regular 1GB | 1c · 1GB · 25GB | $6 USD | Deploy → |
Security advisories
CVE-2025-32360. What people say on Hacker News
- Show HN: LogClaw – Open-source AI SRE that auto-creates tickets from logs
- Zammad open-source helpdesk introduces AI without LLM lock-in
- Zammad – an open-source Zendesk alternative
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- Show HN: AI crawler access control for WordPress (allow, deny, teaser previews)
Replaces these paid SaaS
Welcome to Zammad is one of the open-source alternatives to:
Ready to self-host Welcome to Zammad?
Spin up a hetzner CAX11 (4GB RAM, 40GB disk) for $4.13/mo and follow the project's official install docs.
Data last refreshed May 7, 2026.
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