Self-hosted helpdesk, replace Zendesk and Intercom
Zendesk and Intercom both charge $50+/agent/month. Self-hosted Chatwoot and Zammad give multi-channel ticketing, live chat, and customer history without per-seat fees.
The 8 picks, ranked by health
Health score is a 6-dimension composite. See methodology.
UVdesk Open Source Community Helpdesk is a comprehensive ticketing support system designed for everyone, offering robust features to streamline customer support and collaboration.
Modern, Streamlined, Free and Open Source Customer Service Software
EspoCRM - Open Source CRM Application
FreeScout, Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)
alf.io - The open source ticket reservation system for conferences, trade shows, workshops, meetups
Zammad is a web based open source helpdesk/customer support system.
Request Tracker, an enterprise-grade issue tracking system
Open source, self-hosted omnichannel customer support desk. Live chat, email, and more in a single binary.
Specifically replacing
These categories on ossreplace cover the SaaS in this space.
Ready to self-host?
Most operators land on community-skeleton (top health) and run it on hetzner for around $4.13/mo.